Legal

Privacy Policy

Effective date: September 16, 2026

This Privacy Policy explains how UroFlow® ("UroFlow," "we," "us," or "our") collects, uses, discloses, and protects information when you visit myuroflow.store (the "Site") or purchase our products.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Site.

1.1 Information you provide

• Contact details: name, email address, phone number, shipping and billing address
• Order information: products purchased, order history, payment details (processed securely by our payment processor — we do not store full card numbers on our servers)
• Communications: messages you send to customer support, reviews, and survey responses

1.2 Information collected automatically

• Device and usage data: IP address, browser type, pages viewed, referring URL, and timestamps
• Cookies and similar technologies, as described in our Cookie Policy

2. How We Use Information

• To process and fulfill orders, including shipping and customer service
• To communicate with you about your order, account, or promotions (you can opt out of marketing emails at any time)
• To improve the Site, our products, and the customer experience
• To detect, prevent, and address fraud, security, or technical issues
• To comply with legal obligations

3. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the Site, process payments, ship orders, and provide customer support — under contractual confidentiality obligations
• Law enforcement or regulators, when required by law or to protect our rights
• A successor entity, in the event of a merger, acquisition, or sale of assets

4. Your Choices & Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of certain uses. To exercise any of these rights, contact us using the details below. Residents of California, Virginia, Colorado, and other states with comprehensive privacy laws may have additional rights under applicable state law.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Site is not directed to individuals under 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the most recent revision. Material changes will be posted on this page.

9. Contact Us